Return & Refund Policy

At Raza Embroidery, every piece is carefully selected, inspected, and packed to maintain the quality you expect from us. We want you to shop with complete confidence.

If you receive an item that is incorrect or has a genuine quality issue, our team is here to make it right.

Return & Exchange Eligibility

A return or exchange request may be accepted in the following situations:

• You received the wrong product.
• The product arrived damaged.
• The product has a manufacturing or quality defect.
• The product received is significantly different from what was ordered.

All return or exchange requests must be submitted within 3 days of receiving the order.

Conditions for Returns

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Remain in its original condition.
• Have its original tags, packaging, and accessories intact, where applicable.
• Not have been washed, altered, stained, damaged, or otherwise used.

For clothing products, items showing signs of wear, washing, ironing damage, perfume, makeup, or alteration will not be eligible for return.

Change of Mind

We currently do not accept returns simply because of a change of mind, colour preference, or personal styling preference.

Slight colour variations caused by different screens, lighting, photography, or device settings are not considered a product defect.

Incorrect or Damaged Order

If you receive an incorrect or damaged product, please contact us within 3 days of delivery.

To help us resolve your issue quickly, please provide:

• Your order number
• Clear photographs of the received product
• Photographs of the packaging
• A video of the package/product if requested by our team

Our team will review your request and guide you through the next steps.

Exchange

Eligible products may be exchanged for another available size or product, subject to stock availability.

If the requested replacement is unavailable, our team will discuss the available options with you.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

For eligible refunds, the applicable amount will be processed through the payment method or refund arrangement available for your order.

For Cash on Delivery orders, our team will contact you regarding the appropriate refund procedure.

Return Shipping

If the return is caused by an error on our part, such as an incorrect or defective item, Raza Embroidery may cover the applicable return shipping cost.

Returns that do not meet our eligibility requirements may be rejected.

Contact Us

For return, exchange, or refund assistance:

Raza Embroidery
Email: info.razaembroidery@gmail.com
Phone / WhatsApp: +92 331 2040214

Raza Embroidery — Your satisfaction matters to us.